IT Support Specialist Career Path Job Description & Salary

For example, you can earn an IBM IT Support Professional Certificate or a Google IT Support Professional Certificate. If you dream of working in a specific industry, like health care, you might choose a Specialization like the Health Care IT Support Specialization from Johns Hopkins University. Get started on your journey to an exciting career as an IT support specialist today. When a particular user within the organization has a computer problem, you may assist them and get the situation back on track. During your interviews, hiring managers may ask you how you would respond to different types of technical issues and on-the-job crises.

Information Technology, A.A.S.

• Most companies hiring for this position will look for someone with some IT or customer service experience, which may be obtained during schooling or an internship.
• You can get certifications in things like systems design, network troubleshooting, and other IT support specialist skills.
• It’s a fast-growing industry, and employers want to know that you have the latest, most relevant technical skills.
• You’ll want to get cosy with some essential ones, like helpdesk software and remote applications.
• If you’re interested in becoming a computer support specialist, read on to learn more about the role, what they do, and how to become one.

This is an especially critical task for companies with large information systems (like banks and hospitals). Ensuring that databases operate efficiently helps companies analyze and leverage this data for growth. Check out CompTIA’s Tech Job Report video series now premiering on CompTIA Connect. Learn more about the latest data and trends in tech hiring and the implications for employers and the U.S. workforce with new episodes each month. CompTIA Linux+ validates SysAdmin / IT Support Specialist job the skills of IT pros with hands-on experience configuring, monitoring and supporting servers running on the Linux operating system.

Software developer

Therefore, investing time and effort into developing these skills is highly recommended. This could be in a retail setting, a call center, or any other environment where you have to interact with customers on a daily basis. In the case of entry-level IT support, CompTIA A+ and Network+ are usually considered the most beneficial ones.

How to Become an IT Support Specialist: The Qualifications + Skills You Need

With these steps taken into consideration, you can prepare yourself for this role and start your journey in the IT field. You should have knowledge of various operating systems, software applications, hardware devices, and network protocols. The ability to troubleshoot and resolve technical issues using logical and how to hire a software developer analytical methods is essential. Customer service and interpersonal skills are also necessary for interacting with users of different backgrounds, levels, and needs.